Frequently Asked Questions

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 Yes, we do! We use USPS to ship to countries worldwide. Please check your country's custom requirements as that is not included in our shipping. 

 Clumping is a natural process as a result of not using any preservatives or artificial ingredients. If your Grand’mere Seasoning starts to clump, just give the bottle a good "SHAKE" and you're all set! 

 We accept all major credit and debit cards along with PayPal. 

 We are processing all orders. It takes about 3-5 business days to process your order once it has been placed. After your order has been fulfilled, it will get assigned a tracking number which will be sent to your email. We use the services of The United States Postal Service to ship all orders domestically. Once shipped please allow 3-7 business days to receive it based on where your package is being delivered.

If your order is delivered with missing or wrong item(s) simply follow these steps so we can have your order corrected. 

Email us at support@grandmerespices.com and send us the following information. 

- A photo of your pick slip that was inside your package 

- List the wrong or missing item(s) Once we have received your information, we will ship out a replacement order right away. 

Once shipped you will receive a confirmation email with your tracking information! 

If your order arrives and an item has been damaged during the shipping process, please send an email to support@grandmerespices.com with the following information so one of our support specialists can assist you.

- full name and email address used on the order 

- the name of the item/s that were damaged 

- photos of the damaged items 

- a brief description of the damaged items (broken lid, open seal, or any other details that would help us identify the problem)

 We are always sorry to hear when a customer wants to return their order. We are legally unable to accept any opened products back at our facility. 

If you want to return unopened bottles, simply ship your order back to our facility at the following address:  

Attention: Grand’mere Seasonings  

P.O. Box 391622 

Deltona , Florida 32739  

Once shipped simply email us support@grandmerespices.com and send us your tracking information. Once we confirm we have received your shipment we will go ahead and issue a refund. The refund process takes 5-7 business days to reflect back onto your account. 

Grand’mere will only accept returns of merchandise purchased directly from Grand’mere and in accordance with the following:  

1. Shipping costs are non-refundable. 

2. eBook purchases are non-refundable. 

3. Refunds may take at least one week to process. 

4. Product – Must be unopened and in the original packaging to be considered for a refund. 

5. To be considered for a refund, Brand must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card / PayPal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement. Grand’mere may also provide store credit or a gift card in place of a refund, if desired. 

6. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and for the merchandise arriving at Grand’mere facilities. The original packing slip is required for merchandise to be considered for reimbursement. Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.  

GRAND’MERE IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. 

Please contact support@grandmerespices.com with any inquiries or issues regarding your order. We would be happy to connect with you there, and find a solution.